Delivery process

LockArtist.com Delivery Process

To ensure a smooth and worry-free shopping experience, we provide a clear delivery process at LockArtist.com. Below is the detailed step-by-step process from placing your order to receiving your package:

1. Order Confirmation

• After you successfully place an order and complete payment on LockArtist.com, we will immediately receive your order information.
• You will receive an order confirmation email containing the order number, product details, and the estimated shipping time.

2. Order Processing

• Order Verification: We will verify your payment and order details to ensure everything is correct.
• Product Inspection: Our warehouse team will carefully inspect your items to ensure there are no quality issues and that all accessories and packaging are intact.

3. Shipping Preparation

• Packing: Once the order is verified, our warehouse team will securely pack your items to prevent damage during shipping.
• Shipping Label Generation: We will generate a shipping label for your package and choose an appropriate courier for delivery. We cooperate with multiple international couriers like SF Express, DHL, UPS, FedEx, EMS, TNT, etc., to ensure fast delivery to your country or region.

4. Shipping and Tracking

• Shipment Notification: Once your order is shipped, we will send you a shipping notification via email, including the tracking number. You can track your package status using the tracking number on the relevant courier's website.

  • SF Express: https://www.sf-express.com
  • DHL: https://www.dhl.com
  • UPS: https://www.ups.com
  • FedEx: https://www.fedex.com
  • EMS: http://www.ems.com.cn
  • TNT: https://www.tnt.com

• Shipment Tracking: You can use the tracking number to check the real-time shipping progress of your package on the respective courier's website to stay updated on the delivery status.

5. Delivery Arrival

• Home Delivery: Once the package arrives in your country/region, the courier will arrange for delivery to your specified address. If you're not at home, the courier may attempt redelivery or arrange for you to pick up the package at a designated location.

• Signature Confirmation: When you receive your package, please check that the items are in good condition. If there is any damage or issue, please contact us immediately, and we will provide a solution.

6. After-Sales Service

• Customer Support: If you encounter any issues after receiving your package, or if you need further assistance, please contact our customer service team. We offer free technical support and flexible after-sales services, including repairs, exchanges, or refunds.

7. Completion

• Once you confirm that the products are received in good condition and there are no further issues, your order will be officially complete.
• We will send a thank-you email after the order completion, and remind you that you can always contact us for further assistance.

Summary

• Order Confirmation → Order Processing → Shipping Preparation → Shipping and Tracking → Delivery Arrival → After-Sales Service → Completion.

LockArtist.com is committed to providing you with a fast, secure, and hassle-free shopping experience. Every step, from placing an order to receiving the package, is carefully managed. If you have any questions or need assistance, feel free to contact our customer service team.