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1. Are the products of LockArtist Mall authentic?

Answer: All locks, locksmith equipment and locksmith consumables sold by the LockArtist Mall are products of regular manufacturers, and the products sold are original and authentic.

2. What express does LockArtist Mall support?

Answer: LockArtist Mall currently mainly sends Shunfeng Express to ensure the timeliness of transportation and the safety of goods. Some areas can send Shentong Express as needed.

3. Can LockArtist Mall provide invoices?

Answer: Yes, the invoice will require relevant information. You may have to wait. Please understand.

4. My login password has long been forgotten. What should I do?

Answer: You can use email to reset your password. If you don't find it, you can contact our customer service or website staff directly to help you reset your password.

5. Is it safe for me to recharge in LockArtist Mall?

answer: it is safe. Our recharge method adopts the three party settlement methods such as Alipay and WeChat. Each transaction records can be checked to ensure safety.

6. Do I buy after-sales products?

Answer: All products ordered by LockArtists Mall are provided with after-sales and technical support services by LockArtist Company.